CMC Register UK respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Notice explains what personal information we may collect, why we use it, how we protect it, when it may be shared, how long we may keep it and the rights available to you.
This notice applies to personal information collected through the CMC Register UK website, through enquiries and applications, and through other communications or services provided by CMC, where applicable.
CMC Register UK is a UK-based organisation supporting recognition, registration and professional standards within complementary therapies.
For data protection purposes, the organisation responsible for your personal information is:
Birmingham, United Kingdom
Email: info@cmcregister.org
If you have a question about this Privacy Notice or how we handle your personal information, please contact us using the details above.
The information we collect depends on how you interact with CMC. It may include:
- Your name and contact details, such as email address, telephone number and correspondence address.
- Information you provide when submitting an enquiry, application, request or complaint.
- Information relating to training, qualifications, professional status or supporting documentation where this is relevant to a CMC process.
- Information contained in correspondence between you and CMC.
- Technical information about your use of our website, where collected, such as IP address, browser type, device information and website activity.
- Information you voluntarily provide through forms, emails or other communications.
Please avoid sending sensitive personal information unless it is specifically requested or necessary for the matter you are contacting us about.
We may use personal information for purposes such as:
- Responding to enquiries and requests.
- Processing applications or information submitted to CMC.
- Communicating with applicants, practitioners, training providers, students, graduates and members of the public.
- Managing recognition or registration processes where applicable.
- Maintaining records relating to CMC activities and professional status.
- Handling complaints, concerns or requests for information.
- Maintaining and improving the security, performance and operation of our website.
- Complying with legal, regulatory or administrative obligations where applicable.
We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless we have a lawful basis to do so and, where required, provide additional information to you.
Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following:
Where processing is necessary for legitimate activities such as responding to enquiries, administering CMC processes, maintaining appropriate records or operating and securing the website, provided those interests are not overridden by your rights and interests.
Where processing is necessary in connection with an agreement or in response to a request to take steps before entering into an agreement.
Where we are required to process information in order to comply with a legal or regulatory obligation.
Where we ask for your consent to use personal information for a specific purpose. Where consent is the relevant lawful basis, you may withdraw it at any time, although this will not affect processing that took place before withdrawal.
The specific lawful basis used will depend on the particular processing activity and circumstances.
Where you apply for or hold a CMC recognition or registration status, we may need to collect information relating to your training, qualifications, professional activity and supporting documentation.
The information requested will depend on the relevant CMC pathway and the requirements that apply to the application or status being considered.
We will only request and use information that is relevant to the applicable CMC process and will handle it in accordance with applicable data protection requirements.
We may share personal information where necessary to operate our services, administer CMC processes, comply with legal obligations or obtain professional or technical support.
Depending on the circumstances, recipients may include:
- Service providers who operate website, hosting, email, form, database or other technical systems on our behalf.
- Professional advisers, such as legal, accounting or compliance advisers, where necessary.
- Relevant authorities or organisations where disclosure is required by law.
- Other parties where you have asked us to share information or have otherwise given permission, where appropriate.
We do not sell personal information to third parties.
Some service providers used by a website or organisation may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, administrative or dispute-resolution requirements.
Retention periods will depend on the type of information and why it is being used.
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information will be limited to people and service providers who need it for legitimate purposes.
No method of transmitting or storing information can be guaranteed to be completely secure, but we take appropriate steps to reduce the risks associated with handling personal information.
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage or support other website features.
The cookies and technologies actually used by the website should be described in our separate Cookie Notice or cookie information presented through the website.
Depending on the circumstances and the lawful basis for processing, you may have rights in relation to your personal information.
- Right to access – You can ask for a copy of the personal information we hold about you.
- Right to rectification – You can ask us to correct inaccurate or incomplete information.
- Right to erasure – In certain circumstances, you can ask us to delete your personal information.
- Right to restriction – In certain circumstances, you can ask us to restrict how we use your information.
- Right to object – In certain circumstances, you may object to particular types of processing, including processing based on legitimate interests.
- Right to data portability – In certain circumstances, you may ask for information provided by you to be supplied in a structured, commonly used and machine-readable format.
- Right to withdraw consent – Where we rely on consent, you may withdraw that consent at any time.
These rights are not absolute and may not apply in every circumstance. We may need to verify your identity before responding to a request.
To exercise a data protection right or ask a question about how we use your personal information, please contact:
Email: info@cmcregister.org
Please provide enough information for us to understand your request. We will respond within the period required by applicable data protection law, subject to any permitted extensions or exemptions.
We encourage you to contact CMC first if you have a concern about how we have handled your personal information so that we have an opportunity to review and address it.
You may also have the right to complain to the UK’s data protection regulator if you remain dissatisfied with how your personal information has been handled.
The UK’s independent data protection regulator.
Further information about making a complaint can be found through the regulator’s official website:
ico.org.uk
Our website may contain links to third-party websites, services or resources. Those websites operate independently and may have their own privacy notices and terms.
CMC is not responsible for the privacy practices of third-party websites that you choose to visit. We recommend reviewing the privacy information provided by those websites before submitting personal information.
Our website is not specifically intended to collect personal information from children. Where information relating to a child or young person is submitted through our services, it should be provided by or with the involvement of an appropriate parent, guardian or responsible adult where required.
We may update this Privacy Notice from time to time to reflect changes to our activities, website, services, legal requirements or how we process personal information.
The latest version will be published on this page, together with the date it was last updated.
For general enquiries, privacy questions or requests relating to your personal information, please contact CMC Register UK.
Birmingham, United Kingdom [VERIFY]
Email: info@cmcregister.org
